Shipping and Delivery

ROO BAGS® uses Australia Post for shipping deliveries.

Delivery times vary according to the type of delivery and the address of the recipient.

ROO BAGS® ships within two business days after payment; the deadline for receipt will depend on the delivery address and the type of shipment. The customer may choose between Parcel Post or Express Post.

Delivery time estimated (Delivery speed):

1) Australia Post – Regular Post (Delivery in 2 or more business days after posting). Covers all of Australia.

Sending to same state:

• Metro – up to 2 business days
• Country – up to 5 business days

Sending interstate:

• Metro – up to 3-6 business days, depending on lodgement and destination points
• Country – Please ask at your local Post Office

2) Australia Post – Express Post (Next Business Day within the Express Post network – If posted on any business day – Monday to Friday).

‘Next business day delivery’ covers 80% of Australian business addresses, private addresses and Post Office Boxes.

Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won’t be covered by the ‘Next Day Guarantee’.

For more information, please visit https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Orders received before 11:00 a.m. (excluding holidays and weekend) will be processed and posted within 2 business days.

Orders over AUD $24,99 are entitled to free shipping (Regular Post – Parcel Post).

For custom orders, the deadline for receipt of the products is, on average, thirty (30) business days after the approval of the artwork. Please visit https://roobags.com.au/shop/corporate-packs/ to discover more about our personalised Roo bags.

For more detailed prices and deadlines, please contact ROO BAGS® through the communication channels available on our official website.

Note from Australia Post

“Adapting to improve your deliveries through COVID-19”

“Australia Post is working hard to move more parcels for you and your customers during these challenging times. We’re currently processing over 2 million parcels every day which is even greater than our busiest period at Christmas.”

“Cancelled flights, social distancing requirements and massive parcel volumes have led to significant domestic and international delivery delays. We understand this may have caused a lot of frustration. We’re working hard to improve this for you and your customers by:”

• “Processing parcels at our facilities 24/7.
  Putting on 15 temporary and re-purposed facilities to further increase our capacity.
  Chartering 8 extra freighter flights to help speed up delivery, totalling 17 dedicated air freighter flights per day.
  Onboarding hundreds of casual staff to help in the operations team and call centre to assist in managing the continued parcel delivery demand.
  Keeping nearly all our Post Offices open for you and your customers to collect parcels, and access agency banking and identity services at participating Post Offices.”

“There are some small things that you and your customers can do to help us deliver for you:”

• “Making sure that the label and barcode on your parcel are clearly visible so it’s easier for us to scan.
  Where possible, use standard packaging that’s flat, which will help us get more parcels onto each flight.
  Ask your customers to update their delivery address details if working from home.
  Providing accurate manifest data (where appropriate) including product description and customer details, so that we know what you’re sending and can also notify your customers about their parcels.
  Ensure your ULDs and pallets include a label with weight and lodgement information (where relevant).
  We appreciate your willingness to work closely with us during this unprecedented time – so we can continue to deliver for you and your customers.”

“To get the most from the post, visit auspost.com.au and thank you for your patience.”

“Kind regards,”

“Gary Starr
Executive General Manager
Business, Government & International”